Terms of service.

Terms of Service

Effective Date: 17th Sep. 2024

Welcome to Wholefood Delight! These Terms of Service ("Terms") govern your use of our e-commerce platform and services. By placing an order with Wholefood Delight, you agree to these Terms. Please read them carefully.

1. Introduction

Wholefood Delight ("we," "our," or "us") operates an online platform where customers can order products for delivery. Our services are available within a 30km radius from our central location in Ottawa, Ontario, Canada.

2. Eligibility

Our services are available to individuals who:

  • Are located within a 30km radius of our delivery area.

  • Are at least 18 years old.

  • Provide accurate and complete delivery information.

We reserve the right to cancel orders outside this delivery area.

3. Account Creation

Creating an account is optional but recommended for a better user experience. Account holders can track orders, save delivery preferences, and receive personalized updates. If you create an account, you are responsible for maintaining its confidentiality and all activities that occur under it.

4. Placing Orders & Payment

You can place orders through our website without creating an account. Available payment methods include:

  • Cash upon delivery

  • PayPal

  • Credit card

Please ensure that the delivery address is correct and within our service area. If the address is outside the 30km radius, we reserve the right to cancel the order.

5. Delivery Policy

We deliver to the specified address provided during checkout. If no one is available to receive the order, we may leave the order at your doorstep. By accepting these terms, you agree that orders left at your door are considered delivered and cannot be returned or refunded. We are not responsible for any loss, damage, or theft after delivery.

6. Order Cancellation & Termination

Wholefood Delight reserves the right to cancel or refuse any orders if:

  • The delivery address is outside the 30km radius.

  • We are unable to contact you regarding delivery.

  • Payment cannot be processed.

7. User Responsibilities

As a customer, you agree:

  • Not to use our service for illegal activities.

  • To provide accurate contact and delivery information.

  • To be available or ensure someone is available to receive the order unless you prefer the order to be left at the door.

8. Limitation of Liability

We strive to provide timely and accurate deliveries. However, Wholefood Delight is not liable for:

  • Delays due to unforeseen circumstances (e.g., weather, traffic).

  • Orders that are delivered and left at the door, in accordance with your instructions.

  • Any issues arising from using third-party payment services like PayPal.

9. Changes to Terms

We may update these Terms from time to time to reflect changes in our services or legal obligations. Any changes will be posted on our website, and the effective date will be updated accordingly.

10. Governing Law

These Terms are governed by the laws of Ontario, Canada, and any legal disputes will be handled under the jurisdiction of the courts in Ottawa, Ontario.

11. Dispute Resolution

If you have a dispute or concern, we encourage you to contact us first to seek a resolution. While we generally do not prefer arbitration, we may pursue other legal avenues in line with applicable laws.

12. Contact Us

If you have any questions about these Terms or need assistance, please reach out to us:

  • Email: info (@) wholefooddelight.com

  • Phone: (780) 340-8623

  • Office: 6813 Sunset Blvd., Greely, ON